Last update: 31.08.2026
At The White Key, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit thewhitekey.es, contact us, book a consultation or use our services.
1. Who We Are
The White Key provides relocation assistance, personal support and concierge services in Valencia, Spain.
For any questions regarding this Privacy Policy or the use of your personal data, please contact us at:
Email: info@thewhitekey.es
2. Information We May Collect
Depending on how you interact with us, we may collect personal information including:
• Your name
• Email address
• Telephone number
• Information you provide when contacting us
• Information provided when booking a consultation
• Information necessary to provide the services you request
• Technical information relating to your use of our website, such as browser, device and IP information
• Cookie and website usage information, where applicable
We only request information that is reasonably necessary to respond to your enquiry or provide our services.
3. How We Use Your Information
We may use your personal information to:
• Respond to enquiries and requests
• Arrange and manage consultations
• Provide The White Key services
• Communicate with you regarding your requests or services
• Manage our relationship with clients
• Improve our website and services
• Maintain the security and functionality of our website
• Comply with applicable legal and regulatory obligations
We will not sell your personal information to third parties.
4. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:
Consent – where you have given us permission to process your information for a specific purpose.
Contract – where processing is necessary to provide a service you have requested or to take steps before entering into an agreement with you.
Legal obligation – where we are required to process information to comply with applicable law.
Legitimate interests – where processing is reasonably necessary for operating and protecting our business and does not override your fundamental privacy rights.
5. Appointment Bookings
When you book a consultation through our website, we may collect information such as your name, email address, telephone number and preferred appointment date and time.
This information is used solely to arrange, manage and communicate with you regarding your consultation and any subsequent services you request.
6. Sharing Your Information
We may use trusted third-party service providers where necessary to operate our website or provide our services, including website hosting, appointment scheduling, email and other technology providers.
These providers may process personal data only where necessary for the services they provide and subject to applicable data-protection requirements.
We may also disclose information where required by law or a competent authority.
7. International Data Transfers
Some service providers we use may process information outside Spain or the European Economic Area.
Where this occurs, we take appropriate steps to ensure that personal data receives the level of protection required by applicable data-protection legislation.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and complying with legal, accounting or regulatory requirements.
When information is no longer required, it will be deleted or securely anonymised where appropriate.
9. Your Data Protection Rights
Under applicable data-protection law, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request portability of your data where applicable
• Withdraw consent where processing is based on consent
To exercise any of these rights, contact:
You also have the right to lodge a complaint with the competent data-protection authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD). 10. Cookies
Our website may use cookies and similar technologies to ensure that it functions correctly, understand how visitors use the website and, where applicable, improve the user experience.
Further information about the cookies used on this website can be found in our Cookie Policy.
Where consent is legally required for non-essential cookies, these cookies will not be activated until you have provided the appropriate consent.
11. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Third-Party Links
Our website may contain links to third-party websites or services. The White Key is not responsible for the privacy practices or content of those external websites.
We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.
The latest version will always be published on this page together with the date of the most recent update.
14. Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled or wish to exercise your data-protection rights, please contact:
The White Key
Valencia, Spain
Email: info@thewhitekey.es